For SIMs registered before 10/8/2026 there is an option to Turn ON Auto Top-Ups.
For SIMs registered from 10/8/2026 Auto Top Ups will be turned ON by default if Auto-Payments are turned ON.
Auto Top-Ups are designed to keep your device online and prevent interruption to service.
If you are approaching your data usage allowance, we will notify you by email to recommend you consider the following:
1. Upgrade your plan: We simply charge the difference of the current plan you have paid for and the value of the higher plan. You will then receive the additional data of the higher plan.
2. Auto Top-Up: If you do not want to upgrade (for example if you only need an extra 1GB data to get you to the next billing day), then we will automatically charge you for 1GB data to use as an addition to your current plan.
3. Turn OFF Auto Payments: If you don't want automatic charges and want to pay manually, you can visit your account dashboard and ensure Auto Payments are turned OFF.
Auto Top-Ups are great if you miss low data notifications or feel an upgrade is unecessary, giving you the peace of mind that your device will not lose service.